English-speaking hotline, certified engineers, spare parts in local stock and contractual SLA commitments. Sylamtech.GROUP keeps your infrastructure in operational condition — no "best effort", written deadlines.
From the banking head office to the multi-site industrial environment, we calibrate the level of commitment, the coverage hours and the deadlines to the real criticality of your operations.
For organisations whose service interruption has a direct impact on the business and that must demonstrate compliance to regulators.
For organisations with no in-house IT team, or a lean one, that want a single point of contact and a controlled, predictable budget.
For companies with multiple or remote sites that need consistent coverage and a reliable parts logistics chain.
Preventive, corrective and monitoring combine in a single contract, calibrated to the criticality of your applications and the coverage hours you want.
Scheduled checks — firmware, logs, capacity, alerts — security updates and optimisations before the incident occurs.
Incident response with contractual SLA deadlines by application criticality and by site. Spare parts in local stock.
24/7 or business-hours monitoring depending on the contract — detecting and handling incidents before any impact on your users.
Each contract specifies, by criticality level, the maximum response time and resolution time. You know exactly what to expect.
Indicative deadlines — each contract is negotiated according to criticality, functional scope and countries covered.
Phone support 9am-6.30pm Monday to Friday — 24/7 on the premium contract. Flexible time credit or unlimited flat rate.
Your requests by phone, email or client portal. Real-time tracking and a viewable history for every incident.
If a response or resolution deadline is exceeded, the incident is automatically escalated to a higher level — with no chasing on your part.
Indicators published every month — incident rate, commitment compliance, improvement plan. Transparency as a principle.
Before any commitment, our engineers audit your existing IT estate — equipment, criticality, weak points — and provide you with a written report and a calibrated contract proposal. No commitment.
Equipment inventory, mapping of critical applications and identification of weak points.
Week 1Definition of criticality levels, SLA deadlines, coverage hours and scope per site.
Weeks 1-2Monitoring deployment, hotline opening, taking over the estate and training your in-house leads.
Weeks 2-3Scheduled preventive maintenance, incident handling and monthly steering committees with indicators.
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