Sylamtech.Forge brings together our client services : certified training, industrial imaging, batch configuration, English-speaking hotline, repair, rental and turnkey deployments. A single team to equip, train, maintain and support your IT operations.
Structured IT departments, organisations without an in-house IT team or event-driven needs : we adapt our operational engagement to each client's profile and IT maturity.
For organisations that want to outsource the day-to-day management of their IT estate and free their teams from recurring, low-value tasks.
For organisations with no in-house IT department or a lean IT team that need a complete partner : delivery, configuration, user training, hotline and maintenance.
For temporary needs : an event, a seminar, a site opening, a one-off large-scale imaging campaign or a multi-country deployment.
More than 30 certifications delivered by 8 partner manufacturers — inter-company, in-company or bespoke sessions. All our training courses are eligible for the 1% training levy scheme (3FPT in Senegal, FDFP in Côte d'Ivoire and WAEMU equivalents).
8 certification partners
Beyond training, Sylamtech.Forge handles the entire lifecycle of your equipment — from imaging to commissioning, from daily support to repair.
Large-scale preparation and rollout of workstations : standardised system image, pre-installed business applications, batch traceability.
Batch configuration of PCs, smartphones, payment terminals (POS/EPOS) and rugged tablets. Carried out in our secured Safety Room.
English-speaking technical support Monday to Friday, 9am-6.30pm. Flexible time credit to suit your needs, N1 then N2 escalation on the brands we integrate.
Diagnosis, repair and reconditioning of electronic equipment. Centralised management of spare parts for the brands we integrate.
Short- and long-term rental : workstations, screens, projectors, mobile meeting rooms and event equipment.
Turnkey delivery with installation and immediate commissioning. Designed for multi-site and multi-country deployments across the WAEMU region.
Designed as a certified industrial workshop, our Safety Room concentrates our large-scale configuration, imaging and after-sales operations. Perimeter security, batch traceability, a controlled environment — it is the logistical backbone of Sylamtech.Forge.
Brief, functional scope, expected volumes and scheduling constraints. Identification of sites and points of contact.
Week 1Costed action plan, detailed schedule, assigned team and service commitments. Client sign-off before launch.
Weeks 1-2Training, configuration or imaging in the Safety Room. Weekly reporting and quality control checkpoints by batch.
Weeks 2-NOn-site commissioning, skills transfer, hotline opening and activation of the maintenance contract.
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